Privacy Policy

Article 1 (General Provisions)

ZEN AUDIO (“we,” “our,” or “us”) establishes this Privacy Policy (“Policy”) to describe how we handle users’ personal information in connection with our website and related services (“Services”).

Article 2 (Information We Collect)

"We may collect the following types of information:"

  1. Account registration details (name, email address, password, etc.)
  2. Purchase and license-related information (transaction IDs, license keys, etc.)
  3. Payment information (processed by the reseller Paddle; we do not retain sensitive details such as credit card numbers)
  4. Information provided through inquiries or support requests
  5. Automatically collected information via cookies and analytics tools (IP address, browser data, usage data, etc.)

Article 3 (Purpose of Use)

"We use the collected information for the following purposes:"

  1. Providing, maintaining, and improving the Services
  2. Issuing and managing product licenses
  3. Responding to user inquiries and support requests
  4. Sending updates, notifications, and important announcements
  5. Preventing fraud and ensuring security
  6. Complying with laws and protecting rights

Article 4 (Third-Party Disclosure and Outsourcing)

  • "We do not disclose personal information to third parties without user consent, except in the following cases:"
    • When required by law
    • When necessary to protect life or property
    • To the extent necessary for providing the Services, when outsourcing to the reseller (Paddle), payment processors, or cloud service providers

Article 5 (Cookies and Similar Technologies)

  • We may use cookies and similar technologies for service improvement and analytics.
  • Users can disable cookies through browser settings, but some Services may not function properly as a result.

Article 6 (User Rights)

Users have the right to request disclosure, correction, or deletion of their personal information held by us.

Requests can be made through our designated contact method.

Article 7 (Security Measures)

We take reasonable security measures to prevent unauthorized access, loss, or leakage of personal information.

Article 8 (Amendments)

We reserve the right to amend this Policy at any time without prior notice.

The amended Policy shall take effect upon publication on our website.

Article 9 (Governing Law and Jurisdiction)

This Policy shall be governed by the laws of Japan.

Any disputes arising in relation to this Policy shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.

Article 10 (Language)

The Japanese version of this Policy shall be the original, and the English version is provided for reference only. In the event of any discrepancy between the two versions, the Japanese version shall prevail.

Article 11 (Contact Information)

"For inquiries regarding this Policy or requests for disclosure, correction, or deletion of personal information, please contact us at:"

Article 12 (Last Updated)

This Policy was last updated on September 4, 2025.

Article 1 (Purpose of Cookie Use)

We use cookies and similar technologies for core website functionality, personalization, marketing optimization, and analytics.

Article 2 (Cookie Categories)

The main categories of cookies we use are as follows:

  • Necessary: Required for core site functions
  • Personalization: Used to tailor your site experience
  • Marketing: Used for ad delivery and campaign effectiveness
  • Analytics: Used to analyze site usage

Article 3 (Third-Party Tools)

For analytics cookies, we may use third-party tools such as Google Analytics.

Article 4 (Retention Period)

Cookie retention periods vary by cookie, from session-based expiry to fixed durations (for example, up to 2 years).

Article 5 (Refusal and Withdrawal of Consent)

Optional cookies (personalization, marketing, and analytics) can be refused or updated at any time using the button below. You can also disable cookies in your browser settings.